WHAT IS ISO 9001 : 2000?

• A family of standards and guidelines for establishing and implementing a Quality Management System. • Purpose is to ensure compliance with requirements including customer and regulatory requirements and to enhance customer satisfaction through continual improvement.
• First developed in 1987 as ISO 9000:1987 by ISO Technical Committee TC/176.
• Two revisions has been introduced so far, First revision in 1994 as ISO 9001:1994 and the second and latest version as 9001:2000.
• ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 have been merged into a single ISO 9001:2000 Standard.
• 20 clauses of classes 9001:1994 have been abandoned and restructured into 5 sections based on process approach with some additional requirements.
• Modeled on PDCA cycle and process approach.
• More compatible with ISO 14001 Environmental Management System Standard.
• Includes compliance with legal and regulatory requirements, monitoring of customer satisfaction and continual.


• Consistent quality of products.
• Increase customer satisfaction.
• Compliance with legal and regulatory requirements related to the product.
• Reduction in wastage, rejects, rework.
• Enhanced quality image.
• Worldwide recognition and acceptability.


• Applies to any type and size of organization committed to manage and continually improve its management practices and work processes.


• Commitment to top management.
• An establishment with the project team and appointing a project coordinator.
• Training of management and employees.
• Designing and documenting the quality system.
• Trial implementation of documented quality system.
• Review, adjustment, and standardization of quality system.
• Full scale implementation.
• Auditing the documented and implemented quality system.